You may return items within 30 days of delivery for a full refund as long as they are not altered or damaged in any way. I'll also pay the return shipping costs. I care deeply about my relationship with my customers and genuinely want you to be happy with the items you purchase at Bench & Chisel.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for me to receive your return from the shipper (5 to 10 business days), the time it takes me to process your return once I receive it (3 to 5 business days), and the time it takes your bank to process the refund request (5 to 10 business days).
If you need to return an item, please Contact me with your order number and details about the product you would like to return. I will respond quickly with instructions for how to return items from your order.
Shipping in the U.S is done through USPS Priority Mail, First-Class Mail, USPS Parcel Select, and UPS Ground. Orders over $100 are shipped for free in the U.S. Shipping to select countries is offered via USPS Priority Mail International. Please contact me if you attempt to checkout and shipping is not available to your country yet and I will look into adding it as a shipping destination.
Again, if you have questions, please don't hesitate to Contact me.